FREQUENTLY ASKEDQuestions

Q. Do I have to take measurements?

A.) Yes, we’ll ask for the approximate size you’d like so we can give you a price estimate.

The size of a structure, both pergolas and pavilions, is represented by the dimensions of the canopy.  Typically, but not always, our structures have a 12″ overhang on all four sides. The footprint is usually 24″ smaller.  For example, a 10′ x 16′ pergola has a post footprint of 8′ x 14′.

• Site must be level within 6” prior to installation.
• When digging postholes, Big Timber will schedule a utility line locate service to mark standard underground utilities.
• Customer is responsible for locating and marking all other underground obstructions such as, but not limited to sprinkler lines, sewer lines, or homeowner installed power, gas or water lines.
• Excavation, tree trimming, and removal of old structures are the responsibility of the customer.
• Big Timber is NOT responsible for Home Owners’ Association approvals.
• Typical pergola, pavilion, & patio pavilion installation includes cedar posts cemented 24” – 42” in ground. If rock is encountered during excavation, an additional charge ($109.99 per hour in most cases) may apply.
• If installing structure on an existing concrete slab, concrete anchor kit option must be purchased prior to installation. Please contact Big Timber for minimum slab requirements prior to installation. (Standard Pergola Model and / or Pavilions may require additional options.)
• If electrical power is not available within 100’ of installation site, a fee of $75 will be required for generator rental.
• Price quotations are valid for thirty (30) days from date of written proposal.
• Before finalizing your purchase, always contact your local building code authority and homeowner’s association to check your local requirements. Permits may be required in your area, additional inspections, engineered drawings or any other fees required by your municipality, those additional charges will be added to your purchase. All fees must be paid prior to installation.
• Big Timber products are designed to meet the minimum code requirements of the current editions of the International Residential Code and the International Building Code. In some areas, local building code may require design modifications to meet higher wind speed, soil conditions, and/or snow loads. These modifications, if required, may be subject to additional fees.

Q.) How long does it take to get an outdoor structure installed?

A.) Generally, you can expect installation to be completed within 10-14 business days once your order is confirmed.  Of course, this is subject to seasonality, permitting, and HOA approval, if required.

Actual on-site installation for a median sized structure can be completed in one or two days.  Your installer will arrive with your structure pre-cut and pre-stained (if chosen), minimizing disruption to your day and your landscape.  Larger and/or more complex designs will require additional days, yet still provide minimal disruption.

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Q.) Do I need to be present for installation?

A.) Yes, we request the purchasing customer be present at the start and the completion of the installation.

Upon completion, you will be asked to complete a satisfaction survey. We are an award-winning Preferred Service Provider and work diligently to earn our stellar satisfaction rating.  Our installers will be happy to address any questions or concerns right on the spot, leaving you to the business of enjoying your outdoor living space immediately!

Q.) Why choose Western Red Cedar?

A.) For centuries, builders and artisans have valued Western Red Cedar for it’s beauty and durability. It’s perfectly suited for outdoor use and is naturally resistant to insects, decay and moisture.

Western Red Cedar is like the ‘little black dress” of construction materials – amazingly adaptable to any design style. It’s at home in contemporary, modern, and traditional designs, and the style can accommodate everything from refined sleek to ruggedly rustic.

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Q.) What makes cedar the green choice?

A.) You can feel good about choosing Western Red Cedar for your home, your family, and your environment. Wood is the world’s only renewable building material and forest regeneration helps us all breathe easier. Harvesting wood is less intrusive and requires only a fraction of the energy used to produce materials such as aluminum and steel.

The Western Red Cedar Lumber Association (WRCLA)
offers a wealth of information regarding characteristics,
sustainability, and the versatility Western Red Cedar.

For more information, visit www.realcedar.com.

Q.) Can a pergola or pavilion be attached to my house?

A.) In most cases, pergolas can be attached to your house.  Your Big Timber representative will be able to determine if this is an option.

Pavilions can not be attached to your house. However, our Big Timber representative and Design Team have plenty of experience creating solutions!  We can offer options to incorporate the function/style of an attached structure without actually attaching the pavilion to your house.

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Q.) Can I have my outdoor structure stained?

A.) Yes! With our professionally applied pre-stain option, you can choose from three standard colors: Natural Cedar, Red, or Brown.  This will allow for more complete coverage of each component for maximum protection while also streamlining installation, minimizing on-site disruption.

We recommend the beautiful protection of our professional-grade Wood Defender stain by Standard Paints, Inc.  However, unfinished Western Red Cedar will weather to a rustic, silver-gray patina if you choose to forgo the stain option.

Q.) Do you offer larger sizes than what you have listed?

A.) Absolutely!  We specialize in custom designed, professionally built outdoor structures.  Whatever you need, whether it’s a large size or an unusual shape to maximize your space, we’ve got you covered! Each and every installed outdoor structure – whether it be a pergola, pavilion, or a combination will be designed and built specifically to match your site, your style, and functional needs.  We also have a vast selection of options and upgrades so you’re certain to get exactly what you want – down to the last detail!